By proceeding to checkout, you confirm that you have read and agree to our Terms and Conditions and Returns Policy.

LOUISE BOLGER T/A LB LUXE – TERMS AND CONDITIONS

Our Disclosures:

Our complete terms and conditions are contained below, but some important points for you to know before you become a customer are set out below:

Our liability under these terms is limited as set out in the Limitations section below.

We may receive a benefit (which may include a referral fee or a commission) should you visit certain third-party websites via a link on our website or for featuring certain products or services on our website.

Nothing in these terms limit your rights under the Australian Consumer Law.

1 Introduction

This website is operated by Louise Bolger T/A LB Luxe (ABN: 72 206 890 758) (we, our or us). These terms and conditions (Terms) govern your use of our website and the purchase of products through our website. By using our website or placing an order, you accept these Terms and enter into a binding agreement with us.

2 Product Condition
(a) All products sold on our website are pre-owned and previously used.
(b) Products may display light to moderate signs of wear, including but not limited to minor scratches, scuffs, patina, or other cosmetic imperfections that are consistent with previous use. These characteristics form part of the item's history and character.
(c) We endeavour to accurately describe and photograph the condition of each item.
(d) You should carefully review all product descriptions, photographs, and condition notes before placing an order.

3 Orders
(a) You may order products as shown on our website. By placing an order, you agree to purchase the product(s) at the total price shown at checkout.
(b) We may accept or reject any order and will notify you within a reasonable time if we reject your order. Once we accept an order, a binding agreement is formed for the supply of products under these Terms.
(c) All purchases are subject to product availability. We do our best to keep products in stock and maintain accurate availability information on our website. Any pre-order products (not currently in stock) will be clearly marked on our website. Any dispatch dates shown are estimates only, and we are not liable for delays or date inaccuracies.
(d) We strive to ensure that product descriptions, specifications, prices, and images on our website are accurate. However, we do not warrant that product descriptions or other content is error-free, complete, or current. In the event of an error, we reserve the right to correct it and will notify you if this affects your order.
(e) Colours and images displayed on our website may vary from the actual product due to monitor settings, lighting, and photography.
(f) We may cancel any accepted order before delivery for reasons including significant dispatch delays, inability to supply products due to circumstances beyond our control, or errors on our website (such as incorrect descriptions, prices or images). We will contact you using the details you provided when ordering.

4 Authenticity and Misdescription Claims
(a) If you believe a product you have received is not authentic or materially differs from its listing description in a way that constitutes a failure under the Australian Consumer Law, you must:
(1) contact us in writing at admin@lbluxe.com.au within 72 hours of delivery;
(2) provide photographic evidence and a detailed explanation of the claimed issue;
(3) if requested by us, return the product in its original condition and packaging via insured shipping and including all tags, certificates, dust bags, boxes, and accessories for inspection by us or an independent authenticator;
(b) We will respond to all claims within 7 business days
(c) If your claim is verified and constitutes a failure of a consumer guarantee, clause 7(e) of these Terms will apply.
(d) We reserve the right to reject claims where:
(1) the product has been altered, damaged, or used in a manner inconsistent with its intended purpose after delivery;
(2) the claim is made outside the 48-hour notification period without reasonable explanation; or
(3) independent authentication confirms the product is genuine and as described.
(e) False or fraudulent authenticity claims may result in the termination of your account.

5 Payments
(a) You must pay in full when you place your order. The amount payable includes all product prices, delivery charges, and GST, as displayed at checkout. You remain liable for any import duties or other charges imposed by customs or tax authorities. We are not responsible for any delays or additional costs resulting from customs clearance processes.
(b) We accept the payment methods displayed on our website at the time of purchase. Where we offer payment through third-party providers, your use of those payment methods may be governed by the third-party provider's separate terms and conditions, which you must review and accept directly with them.

10 Intellectual property
(a) All intellectual property rights in our website, products, content, branding, and materials (including copyright, trademarks, and designs) remain our property at all times.
(b) Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to use our intellectual property solely for your personal use of the products or our website as intended.
(c) You must not, without our prior written consent:
(1) copy, reproduce, distribute, sell, publish, or broadcast our intellectual property;
(2) use our intellectual property for commercial purposes or revenue generation;
(3) modify, adapt, or create derivative works from our intellectual property;
(4) frame or embed our content in another website; or
(5) remove or alter any copyright notices or proprietary markings.
(d) If you submit content to our website (such as reviews, comments, or feedback), you:
(1) grant us a worldwide, royalty-free, non-exclusive licence to use, modify, and display that content for our business purposes;
(2) warrant that you own the content or have permission to submit it;
(3) acknowledge that we may remove any content at our discretion; and
(4) remain responsible for ensuring your content does not infringe third-party rights or violate any laws.

11 General
(a) Disputes: Before commencing court proceedings, the parties must first meet to attempt to resolve any dispute in good faith. If this fails, the parties will engage a mediator, with mediation costs shared equally. This does not prevent either party from seeking urgent court orders when necessary.
(b) Notices: All notices must be in writing and sent to the contact details provided during your order or to our details below. Notices sent by post are deemed received after 48 hours, and emails are deemed received when sent.
(c) Force Majeure: Neither party will be liable for delays or failures caused by events beyond their reasonable control (such as supply chain disruptions, cyber attacks, natural disasters, government actions, or pandemics), provided the affected party promptly notifies the other party and uses reasonable efforts to minimise the impact.
(d) Assignment: You cannot transfer your rights or obligations under these Terms without our written consent.
(e) Privacy: We collect, use, and disclose your personal information in accordance with our privacy policy available on our website.
(f) Amendment: We may update these Terms at any time by publishing revised terms on our website. The Terms that apply to your order are those in effect when you place your order. We recommend reviewing the current Terms before each purchase.
(g) Governing law: These Terms are governed by the laws of Victoria. Both parties submit to the exclusive jurisdiction of the courts operating in Victoria and any appeal courts, and waive any objection to proceedings in those courts.

For any questions and notices, please contact us at:
Louise Bolger T/A LB Luxe (ABN 72 206 890 758)
Email: admin@lbluxe.com.au